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Last updated: January 27, 2025

Privacy Policy

1. Introduction

MKTS DATA LLC, doing business as “TickersData” (d/b/a “TickersData”) (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, APIs, and services (collectively, the “Services”). For purposes of the EU/UK GDPR, we act as the data controller for personal data processed through the Services unless otherwise stated.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company name
  • Payment Information: Billing address, payment method details (processed by third-party providers)
  • Communication Data: Messages, support requests, feedback
  • Profile Information: Preferences, settings, API keys

2.2 Information We Collect Automatically

  • Usage Data: API calls, requests, timestamps, response times
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error reports, performance metrics
  • Cookies and Tracking Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

  • Payment Processors: Transaction details and payment status
  • Data Providers: Market data and financial information
  • Analytics Services: Website usage and performance data

3. How We Use Your Information

3.1 Service Provision

  • Provide and maintain our Services
  • Process transactions and manage accounts
  • Deliver requested data and analytics
  • Provide customer support

3.2 Business Operations

  • Improve our Services and develop new features
  • Monitor and analyze usage patterns
  • Prevent fraud and ensure security
  • Comply with legal obligations

3.3 Communication

  • Send service-related notifications
  • Provide customer support
  • Send marketing communications (with your consent)
  • Respond to inquiries and requests

If you are in the European Economic Area (EEA), we process your personal data based on:

  • Contract Performance: To provide our Services under our Terms of Service
  • Legitimate Interests: To improve our Services and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws and regulations

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal. Where we rely on legitimate interests, we balance our interests against your rights and expectations.

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Data hosting and storage
  • Analytics and monitoring
  • Customer support
  • Marketing and communications

We may disclose your information if required to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure user safety

We may also disclose information in connection with investigating suspected fraud, abuse, or violations of our Terms of Service.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We may share your information with your explicit consent for specific purposes.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection

6.2 Data Breach Response

In the event of a data breach, we will:

  • Notify affected users within 72 hours (where required by law)
  • Report to relevant authorities as required
  • Take immediate steps to contain and remediate the breach
  • Notify supervisory authorities and affected individuals where required

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain:

  • Account data: Until account deletion or 3 years of inactivity
  • Usage logs: 12 months
  • Payment data: As required by law (typically 7 years)
  • Marketing data: Until you opt out
  • Consent records and suppression lists: As required to honor your choices

8. Your Rights and Choices

8.1 General Rights

Depending on your location, you may have the right to:

  • Access: Request copies of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing
  • Automated Decision-Making: Request information about and object to decisions based solely on automated processing, where applicable

Residents of certain jurisdictions (including EEA, UK, Switzerland, California, Virginia, Colorado, and others) may have additional rights under local law. We will honor requests as required by applicable law.

8.2 Marketing Communications

You can opt out of marketing communications by:

  • Clicking “unsubscribe” in email communications
  • Updating your account preferences
  • Contacting us directly

8.3 Cookies and Tracking

You can control cookies through your browser settings or our cookie consent tool.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms
  • Additional safeguards such as encryption and access controls

10. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your rights

We do not “sell” personal information as defined by the CCPA. We may “share” personal information for cross-context behavioral advertising; you can opt out via our cookie banner or by contacting us.

You may exercise your CCPA rights by emailing privacy@tickersdata.com. We will verify your request as required by law and respond within the statutory timeframe.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications
  • Providing notice through our Services

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

MKTS DATA LLC d/b/a TickersData
Email: privacy@tickersdata.com
Data Protection Officer: dpo@tickersdata.com
Website: https://tickersdata.com

Last Updated: January 27, 2025

By using TickersData services, you acknowledge that you have read and understood this Privacy Policy.